At ROBERT ALAN LLC, we are committed to providing a smooth and reliable shopping experience for all our customers. We offer a variety of shipping methods to ensure your order reaches you promptly and securely. Please review our shipping policy below for more details.
1. Processing Time
All orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed the following business day. Please note that during peak shopping seasons or sales events, processing times may be slightly longer.
2. Shipping Methods
We offer a range of shipping carriers to meet your needs:
- USPS
- FedEx
- UPS
- DHL
- Other carriers (as available)
You will have the option to select your preferred carrier and shipping speed during checkout.
3. Shipping Rates
Shipping rates are calculated based on the weight, size, and delivery destination of your order. Rates will be clearly displayed during checkout before payment is processed. We may offer promotions or discounts on shipping costs from time to time, so be sure to check for any available offers.
4. Domestic Shipping
For domestic orders within the United States, we offer several shipping options, including standard, expedited, and express services. Delivery times will vary depending on the selected carrier and shipping method:
- Standard Shipping: Typically delivered within 3-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Express Shipping: Typically delivered within 1-2 business days.
5. International Shipping
We also offer international shipping to select countries. Shipping times and costs will vary based on your location, and all customs duties, taxes, and import fees are the responsibility of the customer. International shipping delivery times typically range from 5-15 business days, depending on the destination and carrier.
6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the progress of your package. You can track your order through the relevant carrier’s website (USPS, FedEx, UPS, DHL, etc.).
7. Order Delays
While we strive to ensure timely delivery, there may be occasional delays due to weather, holidays, or issues beyond our control (such as delays with the shipping carrier). We are not responsible for delays caused by the carrier or other external factors.
8. Incorrect or Incomplete Address
Please ensure that your shipping address is complete and accurate before submitting your order. We are not responsible for any delays or issues arising from an incorrect or incomplete address. If you notice an error in your address, please contact us as soon as possible so we can assist in correcting it before shipment.
9. Shipping Restrictions
For certain products or regions, shipping restrictions may apply. If there are any limitations with your order, we will notify you promptly and discuss alternative options.
10. Damaged or Lost Packages
In the unlikely event that your package is lost or damaged during transit, please contact us immediately at [email protected]. We will assist you in filing a claim with the carrier and work with you to resolve the issue. Please note that we are not responsible for lost or damaged items once they have been handed over to the shipping carrier.