At ROBERT ALAN LLC, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with the products you’ve ordered, we offer a straightforward returns process. Please review the following guidelines to understand how returns are handled.
1. Return Period
We offer a 30-day return period from the date you receive your order. If 30 days have passed since your purchase, unfortunately, we are unable to offer a return or exchange.
2. Eligibility for Return
To be eligible for a return, the item(s) must meet the following conditions:
- Unused and undamaged: The product must be in its original, unused condition, with no signs of wear or damage.
- Original packaging: Items must be returned in the original packaging, including any tags, cards, and accessories that were included.
- Proof of purchase: Please provide a receipt or proof of purchase to facilitate the return process.
3. Non-returnable Items
The following items are non-returnable and are excluded from our return policy:
- Custom or personalized jewelry
- Items that have been worn or altered
- Sale or clearance items (unless otherwise stated)
4. Return Process
To initiate a return:
- Contact us: Please reach out to us via email at [email protected] with your order number and the reason for the return.
- Return authorization: We will provide you with return instructions and a return authorization (RA) number.
- Ship the item(s): Once you receive the RA number, package your item(s) securely and send them back to us using a trackable shipping method. The return shipping cost is typically the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
5. Refunds and Processing
Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria. If the return is approved, we will process your refund to the original payment method used at checkout. Please allow up to 10 business days for the refund to be reflected in your account.
Note: Shipping fees are non-refundable, and return shipping costs may be deducted from your refund if the return is not due to our error.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item. Please contact us at [email protected] if you need assistance with the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund, replacement, or store credit, depending on your preference.